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Ross-Simons

Ross-Simons Store Details
177,192 customers have rated this store since December 1998

 
4.3
See all ratings
All Ratings
  • 4.6 Clarity of product information
  • 4.2 Variety of shipping options
  • 4.6 On-time delivery - Product arrived when expected
  • 4.6 Charges stated clearly before order submission
  • 4.2 Product met expectations
  • 4.3 Prices relative to other online merchants
  • 4.3 Overall satisfaction
  • 3.8 Shipping charges
  • 4.4 Would shop here again
  • 4.5 Overall look and design of site
  • 4.6 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.6 Order tracking
  • 4.6 Availability of product you wanted
  • 4.5 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems. Ross-Simons also offers a nationwide Bridal and Gift Registry accessible online, via phone and in their stores. Ross-Simons offers prices at up to 70% below comparable retailers.
Contact Information
Physical Address: 9 Ross-Simons Drive
Cranston RI 02920
UNITED STATES
Customer Service: Tel: 1-800-835-0919
Email: customerservice@ross-simons.com
Web site: http://www.ross-simons.com
Features & Services

Ordering Methods
Order phone number: 1-800-835-0919
Toll-free order phone number: 1-800-835-0919
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
83 Reviews TotalReviews 1 - 10 of about 83
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by Babu, Saturday, May 19, 2012 7:38 AM
Beautiful products and great service!
I found the exact items I wanted easily and at a 25% discount even from your low prices.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by cgran, Thursday, May 17, 2012 7:20 AM
Love the selection and the quality is is excellent. Very happy with everything purchased so far.
The merchandise is gorgeous and everything I've purchased exceeded my expectations!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 3.5 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Thursday, May 17, 2012 6:29 AM
I am very happy with my purchase...I have used Ross Simons a few times, and I really like all the products I have ordered...
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
  • 5.0 Product met expectations
  • 5.0 
by Jewelry connoisseur, Thursday, May 17, 2012 2:13 AM
Ross Simons is reliable in their quality. Shipping is prompt. Returns on those rare occasions are painless. And the items are pictured realisticly. I have never been led to think that a piece of jewelry was a certain size and then when it arrived I needed a magnifying glass to see it ☺
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by BK, Wednesday, May 16, 2012 1:07 PM
Beautiful necklace. Picture was clear representation of product
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by Shirene, Wednesday, May 16, 2012 7:54 AM
answered questions quickly online. Phone personel Very knowledgable and the woman was a pleasure to deal with.
Helpful via email about a question I had. Very quick response. Their call center was a pleasure to deal with.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
Wednesday, May 16, 2012 6:27 AM
Nice variety of jewelry and good quality. Prices are attractive during promotions.
Nice catalog, quality products, good values.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Kachinka, Tuesday, May 15, 2012 9:21 AM
Love the WEN products...have purchased some for three of my friends...we all love it. But now they can start buying their own from you! YAY for QVC!!!!!!
So excited, always find what I'm looking for at Ross-Simons at a very good price and good quality!
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 4.0 
by Pearl, Tuesday, May 15, 2012 7:09 AM
My response is based on the "shipped" order. The original order was for 2 items but I was notified of a backorder for the second item so I did not include that in this survey response.
just great!!!!!!!!!
  • 0.5 Would shop here again
  • 2.0 Overall satisfaction
  • 0.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Sunday, May 13, 2012 7:11 AM
The jewelry that I received looks very cheap and fake for the amount of money that I paid. The sterling silver necklace looks more white than a "real" sterling silver is supposed to look like. I am not satisfied , as it seems that the items are no more than department store quality!
I loved the look of the jewelry items;however, the 25% off ads are very misleading! I expected that my order would be much less than it was. I'm hoping that the quality of my purchase is worthwhile.
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