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Eastbay

Eastbay Store Details
855,896 customers have rated this store since March 2000

 
4.5
See all ratings
All Ratings
  • 4.6 Would shop here again
  • 4.5 Selection of products - Types of products available
  • 4.4 Availability of product you wanted
  • 4.6 On-time delivery - Product arrived when expected
  • 4.4 Ease of finding what you are looking for
  • 4.2 Prices relative to other online merchants
  • 4.4 Overall look and design of site
  • 4.5 Clarity of product information
  • 4.6 Order tracking
  • 4.6 Product met expectations
  • 3.6 Shipping charges
  • 4.4 Customer support
  • 4.5 Overall satisfaction
  • 4.2 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Eastbay Online offers a large selection of athletic footwear, apparel, equipment, and licensed and private label products. Product offerings cover all sports ranging from basketball to cheerleading, hiking to wrestling and football to volleyball. Site features include weekly specials, online catalog request, and ordering information in both English and Japanese.
Contact Information
Physical Address: Eastbay
Wausau WI 54402-8066
UNITED STATES
Customer Service: Tel: 1-800-826-2205
Fax: 1-800-628-6302
Email: customer_service@eastbay.com
Web site: http://www.eastbay.com
Features & Services

Ordering Methods
Order phone number: (800) 826-2205
Toll-free order phone number: (800) 826-2205
Order fax number: (800) 628-6302
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
711 Reviews TotalReviews 1 - 10 of about 711
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 2.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by loulou, Saturday, May 19, 2012 11:50 PM
great products for a great price delivered extreamly fast,love it
great products for a great price, love it
  • 2.5 Would shop here again
  • 3.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 2.5 Customer support
  • 4.5 Availability of product you wanted
  • 3.5 Order tracking
  • 4.5 
  • 3.5 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Saturday, May 19, 2012 11:46 PM
Postage costs were extreme
  • 5.0 Would shop here again
  • 3.5 Overall satisfaction
  • 1.0 
by Tank, Saturday, May 19, 2012 7:04 PM
like it
good site, great products. Billing process were really not as easy as Amazon, which leaded to miss my chance to get my favor shoes (if you can process a bit easier).
  • 4.0 Would shop here again
  • 3.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 5.0 Order tracking
  • 2.5 Availability of product you wanted
  • 1.0 Shipping charges
  • 3.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 
  • 3.0 Prices relative to other online merchants
by clarafelicity, Saturday, May 19, 2012 5:18 PM
The only real thing that I regret so far - this is only by first order - is the expense on shipping and handling. For 2 pairs of shoes : $82AUD that is a lot! other than that the compression shorts my daughter wanted were not in stock with size or could not be selected at order time..not sure why
This is my first order. I am not happy with shipping cost! perhaps further discount would have alleviated the feeling.
  • 3.5 Would shop here again
  • 2.5 Overall satisfaction
  • 4.5 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 2.5 
  • 0.5 Shipping charges
  • 3.5 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 0.5 Charges stated clearly before order submission
  • 3.5 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 3.0 Clarity of product information
Saturday, May 19, 2012 5:06 PM
I already spoke to this...but did not like I could not get free shipping because of using a different coupon on the order
could only use one promo coupon
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 
  • 3.0 Shipping charges
  • 3.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by dizzy, Saturday, May 19, 2012 3:59 PM
I just love your website, so many shoes to pick and your prices are great.
price and fast delivery.I LIKE THAT YOU CAN READ PEOPLE FEEDBACK ABOUT THE SHOES
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by hammerj, Saturday, May 19, 2012 3:06 PM
Eastbay is a fantastic place to shop, Very competitive prices, super fast delivery. highly recommended
Eastbay was recommended by a friend and it has more than lived up to expectations, it is a fantastic store with great items, prices and super fast delivery. I have recommended Eastbay to many more friends
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 5.0 Order tracking
  • 3.5 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by Dan, Saturday, May 19, 2012 2:56 PM
Super fast delivery, great products
very good site, great site for people from Australia who cant get products from america from other sites
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 3.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by utohh, Saturday, May 19, 2012 11:01 AM
great Shoes!
Great selection and service!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.5 
  • 4.0 Overall look and design of site
by Jett, Saturday, May 19, 2012 8:05 AM
I think it is amazing, professional, and very convenient!
LOVE EASTBAY!
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