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Hammacher Schlemmer

Hammacher Schlemmer Store Details
14,782 customers have rated this store since September 1999

 
4.3
See all ratings
All Ratings
  • 4.3 Overall satisfaction
  • 4.4 Clarity of product information
  • 4.4 Selection of products - Types of products available
  • 4.6 Availability of product you wanted
  • 4.6 On-time delivery - Product arrived when expected
  • 3.8 Variety of shipping options
  • 3.0 Shipping charges
  • 4.6 Order tracking
  • 4.3 Would shop here again
  • 4.4 Ease of finding what you are looking for
  • 4.3 Product met expectations
  • 3.8 Prices relative to other online merchants
  • 4.2 Charges stated clearly before order submission
  • 4.3 Customer support
  • 4.4 Overall look and design of site
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Hammacher Schlemmer offers a unique and innovative collection of hardware, apparel, home and office, leisure and sports, and personal care products online. Offerings include unusual and one-of-a-kind items exclusive to their catalog as well as products tested as Best in their category by the Hammacher Schlemmer Institute. Site visitors can apply for the Hammacher MasterCard and also request catalogs online.
Contact Information
Physical Address: 147 East 57th Street
New York NY 10022
UNITED STATES
Customer Service: Tel: 1-800-321-1484
Email: customerservice@hammacher.com
Web site: http://www.hammacher.com
Features & Services

Ordering Methods
Order phone number: 1-800-395-7006
Toll-free order phone number: 1-800-395-7006
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
509 Reviews TotalReviews 1 - 10 of about 509
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 3.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
Saturday, May 19, 2012 5:42 PM
first order wait on another one or two
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 1.5 Product met expectations
  • 2.5 Overall satisfaction
  • 3.0 Would shop here again
  • 4.0 
by fiberglassbob, Saturday, May 19, 2012 12:01 PM
Purchased a walking liberty coin wrist watch. Very unhappy with the quality of the obverse (top) side of the coin. I expected wear on a 80 yr. old coin but this was very excessive. Face of the coin is very dirty, almost black. Cleaning of the coined used would have made it much more acceptable. The reverse side is nice and the watch was obvously made from two different coins.
  • 2.0 Would shop here again
  • 1.0 Overall satisfaction
  • 1.0 On-time delivery - Product arrived when expected
  • 2.0 Customer support
  • 4.5 Availability of product you wanted
  • 1.0 Order tracking
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
by Churl, Saturday, May 19, 2012 11:43 AM
I am pleased the baby item I ordered turned out to be availoable after all. I am extremely displeased that the gift item was erroneously sent to me instead of to the specified recipient. I am finally getting it to UPS today due to long, long teaching hours. I amnot pleased either, aboout paying twice for shipping!
Everything's great EXCEPT for one thing: The number of characters on a gift message are not specified. Consequently, customer wastes time on multiple tries. It is also unclear whether numbered lines for gift message are available for one message or reserved for multiple messages. In my case, I had to cut the word "beautiful" from my message to my new baby grand-nephew, and I am not at all happy about that fact. C'mon, even florists give more characters on messages!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.0 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Clarity of product information
Saturday, May 19, 2012 8:28 AM
Received product but won't need it for another month so haven't tried it yet.
  • 1.0 Would shop here again
  • 2.5 Overall satisfaction
  • 4.5 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 3.0 
  • 2.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Carl, Saturday, May 19, 2012 7:32 AM
Charging $16+ to send a 2 oz wallet is ridiculous. Sending it in a Priorty Mail envelope is only $5 and they pay for the packaging. But really shipping should be free. LL Bean always ships for free; amazon does on most orders over $25 and Apple ships for free on all items. Many stores will ship for free if you pick them up at an outlet, like Wal Mart. So if I can buy a comparable product and have free shipping and save money, I will. The shipping cost was 22% of the product price. I love the product tho.
I had been registered, but you had no record of my email address or password. I also think the shipping fee is outrageous. This is a thin very light wallet and packaging and shipping should not be over $16.There was no indication of lack of color selection for this item.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by Mark, Saturday, May 19, 2012 7:19 AM
Have not used it yet....
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 3.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Saturday, May 19, 2012 7:19 AM
very pleased...thank you.
had some problem this morning getting to page that would let me purchase the item I saw a few days ago when I saved the email that had that item...maybe calling that email back from memory was the problem? now, 3 hrs later I called that same email from memory and I was able to buy the item w/out a problem...
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Bobbie, Saturday, May 19, 2012 7:03 AM
My husband and I both experience low back pain and the products we ordered focuses healing and supports the back and neck wonderfully.
  • 5.0 Overall satisfaction
  • 5.0 Variety of shipping options
  • 5.0 
  • 5.0 Charges stated clearly before order submission
  • 5.0 Shipping charges
Friday, May 18, 2012 8:28 PM
I do not mind doing a survey but this survey is way too long...I have answered a couple in the past but will not answer another one in the future.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by 53351z, Friday, May 18, 2012 3:34 PM
I was very satisfied with my order. The quality of your products are worth spending a little more.
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