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wine.com

wine.com Store Details
72,787 customers have rated this store since November 1999

 
4.5
 See all ratings
All Ratings
  • 4.3 Would shop here again
  • 3.8 Shipping charges
  • 4.7 On-time delivery - Product arrived when expected
  • 4.0 Prices relative to other online merchants
  • 4.7 Order tracking
  • 4.3 Clarity of product information
  • 4.2 Overall look and design of site
  • 4.4 Availability of product you wanted
  • 4.2 Variety of shipping options
  • 4.5 Customer support
  • 4.5 Overall satisfaction
  • 4.3 Selection of products - Types of products available
  • 4.2 Ease of finding what you are looking for
  • 4.6 Product met expectations
  • 4.5 Charges stated clearly before order submission
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: As the nation's leading online wine retailer, wine.com brings the best of the wine world to enthusiasts throughout the nation. wine.com offers doorstep delivery of premium fine wines, gourmet products and related accessories, as well as lifestyle wine clubs and distinctive individual and corporate wine gifts.
Contact Information
Physical Address: 114 Sansome
San Francisco CA 94104
UNITED STATES
Customer Service: Tel: 800-592-5870
Web site: http://www.wine.com
Features & Services

Ordering Methods
Order phone number: (800) 592-5870
Toll-free order phone number: (800) 592-5870
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
42 Reviews TotalReviews 1 - 10 of about 42
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
 by Irish, Monday, May 14, 2012 7:06 AM
nice selection good value
nice items good price
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
 Sunday, May 06, 2012 2:09 PM
A great site, that is easy to navigate, find great wine and easily make a purchase. Delivery is fast and they pack the bottles every well.
They make it easy and quick to fine great wines at a great price and have them shipped to my home. I all really like their "Happy Hour" free shipping from time to time.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
 Sunday, May 06, 2012 11:52 AM
The one-time shipping payment for the year is a very good idea.I continue to search for Vernaccia of San Giminagno but without success.Expanding your selection of Austrian wines would be appreciated.
One thing is frustrating: When I try to return to what I was seeing previously, I am often redirected not to the previous screen but to one I've seen several times before. For example, I want to check the Austrian wines available. I click on one and study it. Then I want to go back to the other Austrian wines. No way! I'm sent back several sites, skipping the site immediately previous to the one I'm viewing.
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
 by haroldpohl, Sunday, May 06, 2012 6:01 AM
I haven't tried this Gigondas yet but it was easy and convenient to order it from wine.com and it arrived surprisingly quickly. I only wish there were a way to get more detail understanding of the vintages of the Southern Rhone from wine importers. They provide the info on composition and blending but might also assemble comments by customers on vintages they have tried. Maybe this is asking too much.
1st time user. Looks good.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.0 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
 Sunday, April 29, 2012 7:42 PM
Fast delivery! Efficient ordering.
Great website! My favorite for buying wines. Great selection.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
 by JS, Monday, April 23, 2012 11:01 AM
Great Pricing. As long as shipping is 99 cents....
Found my favorite Champagne for a wedding gift and the price was so great I got one for myself too! Fantastic! Loved the 1cent shipping!
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 4.5 
 Monday, April 23, 2012 2:43 AM
Prices seemed too high this time.
Prices seem to have increased. One cent shipping great.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 4.5 Prices relative to other online merchants
 Sunday, April 22, 2012 7:27 AM
Easy purchase.... on time arrival! No problems....
This wine was HIGHLY recommended by friends from DC! Bought right away!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 
  • 4.5 Clarity of product information
 by Vibra, Saturday, April 21, 2012 6:22 PM
I sent this as a gift; so, I don't know the quality of the product. The recipient seemed pleased to get the gift. I was impressed with how quickly it was delivered.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 4.5 
 Saturday, April 21, 2012 1:46 PM
No time!
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