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Ralph Lauren

Ralph Lauren Store Details
323,762 customers have rated this store since May 2001

 
4.5
See all ratings
All Ratings
  • 4.4 Selection of products - Types of products available
  • 4.6 Order tracking
  • 4.5 Charges stated clearly before order submission
  • 4.3 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.6 Would shop here again
  • 4.4 Product met expectations
  • 4.4 Clarity of product information
  • 4.4 Overall look and design of site
  • 4.5 Customer support
  • 4.6 On-time delivery - Product arrived when expected
  • 4.4 Availability of product you wanted
  • 4.0 Shipping charges
  • 4.5 Overall satisfaction
  • 4.4 Ease of finding what you are looking for
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: At RalphLauren.com, you'll be able to find great products, read about adventure, style and culture, find amazing vintage pieces, buy unique gifts, take trips that transport you into the world of Polo and a lot more.
Contact Information
Physical Address: 650 Madison
New York NY 10022
UNITED STATES
Customer Service: Tel: 888-475-7674
Email: CustomerAssistance@polo.com
Web site: http://www.ralphlauren.com
Features & Services

Ordering Methods
Order phone number: (888) 475-7674
Toll-free order phone number: (888) 475-7674
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
1034 Reviews TotalReviews 1 - 10 of about 1,034
  • 2.0 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Saturday, May 19, 2012 6:08 PM
Order placed 5/8/12 and as of this date have not received, this was supposed to be shipped within 3 days. Was ment as a Birthday gift for my Grand Daughter whose Birthday was today May 19. Thanks for nothing.
One of the top brands in my opinion.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Charges stated clearly before order submission
Saturday, May 19, 2012 3:11 PM
I have enjoyed my shopping experience at Ralph Lauren
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Mother of the Groom, Saturday, May 19, 2012 2:31 PM
I love this dress. Just wish it was available in petite. It is long for me and I think the petite would be perfect.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 4.5 Overall look and design of site
by bradro, Saturday, May 19, 2012 12:53 PM
This is the second time I purchased shirts from Ralph Lauren and everything was great.I plan to use this method to procure more clothing and such in the future.
This is the second time within a month that I have used this method to purchase shirts.So far I'm very pleased with all th at has transpired.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by Jen.cady, Saturday, May 19, 2012 12:06 PM
Thank you for such great products!
Love Ralph, one of my very favs!!
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
Saturday, May 19, 2012 11:21 AM
Excellent service from start to finish.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by MoldiOldi, Saturday, May 19, 2012 11:20 AM
I have never had to return a Ralph Lauren item; they are always a good fit and high quality for the price. Unfortunately, I am a plus size, and everything in that category runs true to size, is nicely tailored, and makes me feel good wearing it. Thanks for your consideration in my size category.
I am always very pleased with my on-site purchasing experience. The items are top-quality, fit perfectly, shipping is prompt with timely arrival, and items are very well packed. Two arthritic thumbs up.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Shipping charges
  • 4.5 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 
Saturday, May 19, 2012 11:17 AM
I ordered satin skirt size 4 on-line and sent back for size 6 exchange. I rec'd email size not available and was credited amount to my checking account. i saw skirt on-line a size 6 called customer service and they said size not available but to call a RL store on the east coast that they had skirt. I called they did not have skirt and I rec'd skirt yesterday.
The "Collection Site" is difficult to obtain prices.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by Patth, Saturday, May 19, 2012 11:12 AM
I'm satisfied.
Easy and convenience for purchase and using promo code. Love love love.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by Reno1951, Saturday, May 19, 2012 10:37 AM
I have been purchasing Ralph Lauren for the past 30 years due to the Quality and the fact that I know that my purchase will be readily accpeted if it doesn't fit.
Have always had a passion for his design!
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